Questions? We’re happy to help
No question is too strange for our team. We aim to answer all questions within 24 hours.
Send us a message
Questions about a product, your order or anything else? We’ll reply as soon as we can.
Your answer may already be here
What’s the delivery time?
For orders in the Netherlands and Belgium placed by 23:59, we aim to deliver the next day. During the busy holiday season, it can take 1–3 days. Personalised items arrive within 3–5 working days.
What does delivery cost?
Delivery charges by country:
Netherlands: €6.95, free delivery from €30.
Ireland: €6.95, free delivery from €40.
Can I return my order?
You can try our products for 60 days with no obligation. Not completely happy with a product? You can return it free of charge – we’ll cover the cost. You’ll get your money back within 14 days once we’ve received the product in good condition. Personalised items are excluded from the right of withdrawal and the free returns; your legal rights for faulty items remain.
My order hasn’t arrived yet. What can I do?
Sorry to hear that! Just send us a message using the form above and we’ll get on it straight away. You can count on us!
Where do I enter my discount code?
You can enter your discount code in your basket, or at checkout before you pay.